The UK + Ireland's only digital gaming platform

Help & FAQ

Below you will find a list of help and FAQ, if you need help with anything else please feel free to get in touch.

Vouchers / Points

Yes! You can now purchase additional points from the “My Account” Page, or if you don’t have enough points for your shopping cart you can now purchase additional points on the checkout page. Simply choose the relevant option, you will get a pop up where you can pay with your Credit Card via Stripe. 

Nope! Feel free to use at your leisure.

Please ensure you enter the exact code, character by character as it appears on your voucher. If you are still experiencing issues, please get in touch with us via email at prizehub.shop@clearhill.com and one of our friendly customer service agents will be able to resolve this for you.

Orders

Simply browse prizehub.shop at your leisure, using the “Add to Cart” button to add the desired items to your shopping basket. You can edit the “Quantity” field either on the page or whilst the item is in your shopping basket.

After you have placed your order, we promptly start to process it. However, if you drop us an email at prizehub.shop@clearhill.com before it has been sent through to our warehouse for prep, we will be able to cancel it for you.

Yes, of course. If there are any issues with an order you have received, please get in touch with us via email at prizehub.shop@clearhill.com and one of our friendly customer service agents will be able to resolve this for you.

Delivery

We aim to process all orders within 3 working days. Our standard service has a recommended delivery time of 2-5 working days and our expedited service has a recommended delivery time of 1-2 working days. Please note, our warehouse is closed over the weekend, so any orders placed Friday would not be dispatched until the following week.

Yes, all of our delivery services include a tracking number which will become available shortly after dispatch

We deliver to all areas in the UK and Ireland. Unfortunately, we do not currently offer International shipping at the moment.

Returns

If you would like to return an item, please get in touch via email at prizehub.shop@clearhill.com. You will be responsible for the shipping charges incurred for returning an unwanted item to us.

If you would like to return a faulty item to us, please get in touch via email at prizehub.shop@clearhill.com.

Contact Us

If you have any other questions at all, please free to drop us an email at prizehub.shop@clearhill.com.